Refund & Return Policy

At Korkaix, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we’ll do our best to help.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The product must be unused and in the same condition in which you received it.

• The product must be returned with its original packaging, accessories, and components, if applicable.

• You must provide your order details or proof of purchase.

• The product must not show signs of misuse, damage caused after delivery, or excessive wear.

To request a return, email us at korkaixstore@gmail.com with your order number, reason for the return, and relevant photos or videos if applicable.

Please do not send a product back without contacting us first. Returns sent without prior approval may not be accepted.

Once your return request is approved, we will provide instructions on how and where to return the product.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, or different from what you ordered, contact us at korkaixstore@gmail.com as soon as possible after delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos and/or video showing the product and the issue

Once we review the information, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Personal Care & Hygiene Products

Some Korkaix products may fall under personal-care or hygiene-related categories.

For hygiene and safety reasons, personal-care products that have been used, filled with oil, serum, cosmetic products, or other liquids may not be eligible for a return due to a change of mind.

For example, if a Korkaix scalp oil or serum applicator has already been filled or used on the scalp, we may not be able to accept it as a standard return.

However, if the product arrived damaged, defective, or incorrect, please contact us and we will review the issue regardless of the product category.

Non-Returnable Items

Returns may not be accepted for:

• Products that have been used or damaged after delivery

• Personal-care or hygiene products that have been used

• Products missing original components or accessories

• Gift cards, if offered

• Customized or personalized products, if offered

• Products specifically marked as final sale or non-returnable before purchase

If you're unsure whether your item is eligible, contact us at korkaixstore@gmail.com before returning it.

Return Shipping

If you are returning a product because you changed your mind, ordered incorrectly, or no longer want the product, return shipping costs may be the customer's responsibility.

If we confirm that you received a damaged, defective, or incorrect product, Korkaix will provide the appropriate return or replacement instructions.

Please do not ship a return until you have received confirmation from us.

Exchanges

If you would like a different product or variant, please contact us first.

Depending on availability and the circumstances of your order, we may arrange an exchange or ask you to return the eligible product and place a new order.

Refunds

Once we receive and inspect an eligible returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method, where applicable.

Please allow up to 10 business days after approval for the refund to be processed. Your bank, card issuer, payment provider, or other financial institution may require additional time for the amount to appear in your account.

For eligible Cash on Delivery (COD) orders where a refund to the original payment method is not possible, we may request appropriate bank or UPI details to process the refund.

Original shipping charges, if any, may not be refundable unless the return is due to a damaged, defective, or incorrect product.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at korkaixstore@gmail.com.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at korkaixstore@gmail.com.

We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and our standard return policy will apply.

Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact:

Korkaix Customer Support
Email: korkaixstore@gmail.com

We recommend including your order number when contacting us so we can assist you more quickly.