Terms of Service

Overview

Welcome to Korkaix.

The terms “we,” “us,” and “our” refer to Korkaix. Korkaix operates this online store and website and provides the products, information, content, features, and services available through it (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

These Terms of Service (“Terms”) explain the conditions that apply when you visit our website, use our Services, or purchase products from Korkaix.

By accessing our website, using our Services, or placing an order, you agree to these Terms and the policies made available on our website, including our Privacy Policy and Refund Policy.

If you do not agree with these Terms, please do not use our Services.

1. Eligibility and Use of Our Store

By using our Services, you confirm that you are legally capable of entering into a purchase transaction under applicable law.

When placing an order, you may be required to provide information such as your name, email address, phone number, billing information, shipping address, and payment information.

You agree that the information you provide is accurate, current, and complete.

You may not use our website, products, or Services for any unlawful or unauthorized purpose.

2. Our Products

Korkaix offers consumer products designed to make everyday routines simpler and more convenient.

We make reasonable efforts to accurately display and describe our products, including their appearance, features, dimensions, functionality, and other relevant information.

However, product colors and appearance may vary slightly depending on your device, screen settings, lighting, photography, manufacturing variations, or other factors.

Product packaging, minor design details, or appearance may occasionally vary from the images displayed on our website without materially changing the intended functionality of the product.

We reserve the right to update product descriptions, prices, availability, or other product information when necessary.

We may also discontinue products or limit the quantity available for purchase.

3. Personal Care Products

Certain Korkaix products may be intended for personal-care routines, including products such as scalp oil or serum applicators.

These products are intended to assist with the application or use of personal-care products. Unless expressly stated otherwise, they are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual experiences may vary depending on the product being used, how it is used, and other individual factors.

Customers should follow the product instructions and use products only for their intended purpose.

If irritation, discomfort, or another unexpected reaction occurs while using a personal-care product or a substance used with it, discontinue use as appropriate and seek professional advice when necessary.

Korkaix is not responsible for reactions caused by oils, serums, cosmetics, or other third-party substances used with a Korkaix applicator unless required by applicable law.

4. Orders

Placing an order constitutes an offer to purchase the selected product.

We reserve the right to accept, reject, or cancel an order where reasonably necessary, including in cases involving:

• Incorrect pricing or product information

• Product unavailability

• Suspected fraudulent transactions

• Payment issues

• Incorrect or incomplete customer information

• Delivery limitations

• Unusually large or suspicious orders

If we cancel an order after payment has been successfully collected, any applicable refund will be processed in accordance with the circumstances and our policies.

Please review your order information carefully before submitting your purchase.

If you need to cancel or modify an order, contact us as soon as possible at korkaixstore@gmail.com.

We will try to accommodate requests before an order has been processed or shipped, but we cannot guarantee that changes or cancellations will be possible once fulfilment has begun.

5. Prices, Payments and Promotions

Product prices displayed on our website are subject to change without prior notice.

The applicable price will generally be the price displayed when you place your order, subject to correction of obvious errors.

Any applicable shipping charges, taxes, discounts, or other charges will be displayed during checkout where applicable.

From time to time, Korkaix may offer discounts, promotional codes, bundles, or special offers.

Promotions may have their own eligibility requirements, validity periods, limitations, or other conditions.

We reserve the right to modify or discontinue promotions where permitted by applicable law.

You agree to provide accurate and authorized payment information when making a purchase.

6. Cash on Delivery

Where available, Korkaix may offer Cash on Delivery (COD) as a payment option for eligible orders and locations.

COD availability may depend on factors such as delivery location, order value, courier availability, and our delivery partners.

We reserve the right to restrict or disable COD for certain orders where reasonably necessary, including cases involving repeated order refusals, incomplete customer information, suspected misuse, or delivery limitations.

Customers placing COD orders should provide accurate contact and delivery information and ensure someone is available to receive the shipment.

7. Shipping and Delivery

Delivery times displayed or communicated by Korkaix are estimates unless expressly stated otherwise.

Actual delivery times may vary because of courier operations, customer location, weather, public holidays, operational disruptions, incorrect addresses, unsuccessful delivery attempts, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

If you notice an error in your shipping information, contact us as soon as possible at korkaixstore@gmail.com.

Once an order has already been dispatched, we may not be able to change its delivery information.

8. Returns, Refunds and Exchanges

Returns, refunds, exchanges, damaged products, defective products, and incorrect orders are handled according to our Refund & Return Policy available on our website.

Korkaix currently provides a 14-day return request period, subject to the eligibility requirements and exclusions described in that policy.

Certain used personal-care or hygiene-related products may not be eligible for change-of-mind returns for hygiene and safety reasons.

Products that arrive damaged, defective, or incorrect will be reviewed separately in accordance with our Refund & Return Policy.

Customers should contact korkaixstore@gmail.com before returning any product.

9. Product Availability

Product availability may change without notice.

Adding a product to your cart does not guarantee that the product will remain available until checkout is successfully completed and the order is accepted.

If a product becomes unavailable after you place an order, we may contact you to provide an appropriate solution, which may include cancellation and refund where applicable.

10. Intellectual Property

The Korkaix brand name, logo, website design, original text, graphics, images, videos, product presentation, and other original content created or owned by Korkaix are protected by applicable intellectual property laws.

You may access our website for your personal, non-commercial use.

You may not reproduce, copy, distribute, modify, republish, sell, commercially exploit, or use Korkaix-owned content without our permission, except where permitted by law.

Third-party trademarks, images, content, technology, and other intellectual property remain the property of their respective owners.

Shopify and its associated trademarks belong to Shopify and its respective owners.

11. Reviews and Customer Content

Customers may have the opportunity to submit reviews, photographs, feedback, suggestions, or other content.

By submitting content to Korkaix, you confirm that you have the right to provide that content and that it does not violate another person's rights or applicable law.

You agree not to submit content that is intentionally false, misleading, abusive, defamatory, unlawful, obscene, fraudulent, or infringing.

Where permitted by law, you grant Korkaix permission to display, reproduce, and use content you voluntarily submit to us for purposes connected with operating, improving, and promoting our business.

We reserve the right to moderate or remove inappropriate content where reasonably necessary.

12. Third-Party Services and Links

Our website may use or link to third-party services such as payment providers, shipping partners, analytics providers, social-media platforms, or other service providers.

Third-party services may be governed by their own terms and privacy policies.

Korkaix is not responsible for the independent content, policies, security, availability, or practices of third-party websites or services except to the extent required by applicable law.

13. Relationship With Shopify

Korkaix is powered by Shopify, which provides the ecommerce platform that enables us to operate our online store.

However, products purchased from our store are purchased from Korkaix, not Shopify.

Shopify is not the seller of Korkaix products and is not responsible for fulfilling Korkaix customer orders.

Your use of certain Shopify-powered functionality may also be subject to Shopify's applicable terms and privacy practices.

14. Privacy

Your privacy is important to us.

Information collected when you browse our website, contact us, or place an order is handled in accordance with our Privacy Policy and applicable law.

Because our store is powered by Shopify and may use third-party payment, shipping, analytics, or other service providers, certain information may be processed by those providers where necessary to operate the Services.

Please review the Privacy Policy available on our website for more information.

15. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccurate information, or omissions relating to product descriptions, pricing, discounts, availability, shipping information, or other content.

We reserve the right to correct such errors and update information where reasonably necessary.

If an error materially affects an order you have already placed, we may contact you regarding the appropriate resolution.

16. Prohibited Uses

You may not use our website or Services:

• For unlawful or fraudulent purposes

• To violate applicable laws or regulations

• To infringe intellectual property rights

• To transmit viruses, malicious code, or harmful technology

• To attempt unauthorized access to our systems

• To collect other users' personal information unlawfully

• To impersonate another person or organization

• To interfere with the normal operation or security of our website

• To submit intentionally false or misleading information

We reserve the right to restrict access to our Services where we reasonably believe these Terms have been violated.

17. Disclaimer

We aim to provide accurate and useful information about our products.

However, except for rights and warranties that cannot legally be excluded, our website, content, and Services are provided on an “as available” basis.

Product results and individual experiences may vary.

Nothing on our website should be interpreted as professional medical advice, diagnosis, or treatment advice.

For health-related concerns, customers should consult an appropriately qualified healthcare professional.

Nothing in these Terms is intended to exclude or limit any consumer right or remedy that cannot legally be excluded under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Korkaix will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, Services, or products.

This limitation does not apply where liability cannot legally be excluded or limited.

Customers are responsible for using products according to their intended purpose and instructions.

Nothing in these Terms limits any statutory consumer rights available to you under applicable law.

19. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the minimum extent necessary without affecting the validity of the remaining provisions.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Services, products, policies, or applicable requirements.

The latest version will be published on this page.

Your continued use of our Services following an update constitutes acceptance of the updated Terms to the extent permitted by applicable law.

21. Contact Information

If you have questions about these Terms of Service, your order, or Korkaix, please contact us at:

Korkaix Customer Support
Email: korkaixstore@gmail.com